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Lucy Chillingworth

After my degree in Arts, Music and Entertainment Management at LIPA, I began as a marketing assistant in a regional theatre in Hertfordshire. After two years and a promotion to marketing manager, I came to lifestyle concierge and have learned the ticketing trade inside out through experience.

In my spare time I'm a regular at Barnet's home football matches and I go to a lot of gigs. In my opinion the best venue in London is a tiny place called the Garage in Islington – I saw an amazing secret Razorlight gig there – but for big concerts I recommend the O2 hands down for atmosphere.

I speak to my contacts there on a daily basis, and for sell-out gigs anywhere I can often snag tickets through my relationships with record labels.

For theatre, I love Legally Blonde – the music is upbeat and fun and it's such a feel-good show.